Tuition Terms & Conditions
West Hampstead Drum Lessons
Operated by Andrew Gallop
Last updated: 30 October 2026
Introduction
These Terms & Conditions explain the arrangements for drum tuition provided by West Hampstead Drum Lessons.
West Hampstead Drum Lessons is operated by Andrew Gallop. Throughout this document, “we”, “us” and “our” refer to Andrew Gallop trading as West Hampstead Drum Lessons.
A “Student” is the individual receiving tuition. Where a student is under 18, their parent or legal guardian is responsible for making bookings, agreeing to these terms and arranging payment.
A “Teacher” is an individual delivering lessons as part of our teaching services.
Unless expressly agreed otherwise in writing, the agreement for tuition is between the customer and Andrew Gallop trading as West Hampstead Drum Lessons.
These terms apply to lessons arranged directly with us, through our website or through our online booking system.
We ask students and parents to read these terms before making a booking.
1. Lessons
1.1 Lesson arrangements
We provide drum tuition for students of different ages and abilities.
Lessons normally take place at our studio in West Hampstead, London NW6, unless an alternative arrangement has been agreed.
Our standard individual lesson durations are:
- 30 minutes
- 45 minutes
- 60 minutes
Lesson duration, frequency, location and fees will be confirmed when arranging tuition.
1.2 Teaching staff
Lessons may be provided by Andrew Gallop or another suitable Teacher engaged by West Hampstead Drum Lessons.
Where a student has an established Teacher, we will aim to maintain continuity.
Occasionally, circumstances such as illness, holidays or other professional commitments may require us to offer another Teacher.
Where reasonably possible, we will give advance notice and arrange an appropriate replacement.
If a permanent change of Teacher becomes necessary, we will discuss the available options with the student or their parent or guardian.
1.3 Punctuality
Students should arrive promptly for their scheduled appointments.
If a student arrives late, the lesson will normally finish at its originally scheduled time.
Additional teaching time cannot be guaranteed.
2. Trial Lessons
New students may be offered a discounted trial lesson, subject to availability.
Trial lessons provide an opportunity to meet the Teacher, experience our teaching approach and discuss the student’s musical interests and objectives.
Our standard introductory offer is 50% off the usual lesson price, unless another offer has been agreed.
A trial lesson does not commit either party to ongoing tuition.
Where both parties wish to continue, we will discuss suitable regular appointments.
Trial lessons are normally payable in advance.
Our usual cancellation arrangements apply, subject to any statutory cancellation rights.
3. Lesson Fees and Payment
3.1 Lesson prices
Our standard private lesson prices are:
| Duration | Price |
|---|---|
| 30 minutes | £42.00 |
| 45 minutes | £53.50 |
| 60 minutes | £65.00 |
Different rates may apply to group tuition, school tuition or other arrangements agreed separately.
Any applicable discounts will be confirmed before booking.
3.2 Payment arrangements
The first lesson is normally paid for in advance.
For students attending regular lessons, invoices are normally issued on the first day of each month for lessons delivered during the previous month.
Invoices will identify the lessons charged, the amount payable and the payment due date.
We accept bank transfer, card payments and cash, unless otherwise agreed.
Bank transfer is our preferred payment method.
3.3 Outstanding payments
Students and parents should contact us promptly if there is a query or difficulty concerning payment.
Where an invoice remains unpaid beyond its due date, we may temporarily suspend future bookings after providing reasonable notice.
Any outstanding payment for lessons already delivered remains payable.
3.4 Changes to lesson prices
We may periodically review lesson fees to reflect changes in operating costs or teaching arrangements.
Existing students will receive reasonable advance notice before new prices take effect.
Changes will not be applied retrospectively to lessons already purchased.
4. Bookings and Regular Appointments
4.1 Booking lessons
Lessons can be arranged directly with us or through our online booking system.
Students and parents may use the Student Portal to view available appointments and manage bookings.
Our current online booking arrangements allow appointments to be reserved:
- At least 24 hours before the scheduled lesson.
- Up to 30 days in advance.
Appointments outside these limits may be arranged directly with us where appropriate.
All bookings are subject to availability.
4.2 Regular appointments
Where a regular weekly appointment has been agreed, we will normally reserve that time for the student.
If a student wishes to change their regular lesson time, please contact us as early as possible.
Alternative appointments depend on availability and cannot always be guaranteed.
Our booking system currently provides a seven-day reservation period for weekly lesson slots following the previous appointment.
This system setting does not guarantee that a particular appointment can be held indefinitely during an extended absence.
4.3 Booking confirmations and reminders
Students and parents are responsible for checking their confirmed appointments.
Where available, the Student Portal may send automated booking confirmations and reminders.
Failure to receive an automated reminder does not automatically cancel an agreed lesson.
5. Cancellations and Make-Up Credits
We recognise that students may occasionally need to change their lesson arrangements.
Our cancellation policy is designed to provide reasonable flexibility while allowing us to manage reserved teaching appointments.
5.1 Cancellation notice
We require at least 48 hours’ notice when a student wishes to cancel or rearrange a scheduled lesson.
Where sufficient notice is provided, the lesson can normally be cancelled directly through the Student Portal.
The relevant Teacher will receive an automatic notification.
Once the 48-hour deadline has passed, online cancellation is no longer available.
If a student cannot attend after this deadline, please contact us directly as soon as possible.
5.2 Cancellations with sufficient notice
Where a student cancels at least 48 hours before their appointment, no cancellation charge will apply.
If the lesson has already been paid for, we will offer an appropriate make-up credit, apply the payment towards another lesson or arrange a refund where applicable.
Students will not lose an eligible prepaid lesson simply because no suitable replacement appointment is available.
5.3 Late cancellations
Where less than 48 hours’ notice is provided, the usual lesson fee will normally remain payable.
This reflects the fact that the appointment has been reserved for the student and may be difficult to fill at short notice.
Late cancellations do not ordinarily qualify for make-up credits.
We recognise that genuine emergencies and unexpected circumstances can arise.
We may waive or reduce a cancellation charge or offer an alternative appointment where reasonable.
Any cancellation charge will be assessed fairly, taking account of the circumstances, the loss incurred and any reasonable opportunity to offer the appointment to another student.
5.4 Make-up credits
Where appropriate, we may award a make-up credit so that a student can attend an alternative lesson.
Our standard arrangements are:
- Make-up credits are valid for seven days following the original cancelled lesson.
- Replacement lessons must take place within this seven-day period.
- A student may hold a maximum of two active make-up credits at any time.
- Credits may be used to book available replacement appointments through the Student Portal.
- Replacement appointments depend on Teacher availability.
- A particular Teacher, date or time cannot be guaranteed.
- A make-up appointment does not change the student’s regular weekly lesson schedule.
Unused credits ordinarily expire after their validity period.
Make-up credits cannot ordinarily be exchanged for cash or transferred to another student.
These restrictions do not override any statutory entitlement to a refund or other remedy.
5.5 Availability of replacement appointments
We will make reasonable efforts to provide suitable opportunities for students to use their make-up credits.
However, alternative appointments cannot always be guaranteed.
Where a student has cancelled with sufficient notice and no suitable replacement is available, any prepaid amount will be carried forward to a future lesson or refunded as appropriate.
5.6 Exceptional circumstances
We understand that illness, family emergencies and other unforeseen events may occasionally prevent attendance.
We may make reasonable exceptions to our usual cancellation arrangements.
Each situation will be considered individually.
5.7 Lessons cancelled by us
If we need to cancel a scheduled lesson, we will offer a suitable alternative wherever possible.
Where an appropriate replacement cannot be agreed, we will arrange a refund or other remedy to which the customer is entitled.
Students will not be required to accept an unsuitable replacement appointment or lose payment for tuition we cannot provide.
6. Missed Lessons and Late Arrival
6.1 Non-attendance
Students and parents should inform us as soon as possible if they are unable to attend an appointment.
Where a student does not attend without providing the required notice, the usual lesson fee will normally remain payable.
Make-up credits are not automatically awarded for missed appointments.
However, we may offer an alternative lesson where the circumstances justify doing so.
6.2 Late arrival
Students arriving late will normally receive the remaining time available within their scheduled appointment.
The lesson will finish at its original time unless an alternative arrangement is agreed.
6.3 Regular appointments
Attending a make-up lesson does not replace, postpone or otherwise change the student’s next regular appointment.
Students should continue attending their usual lessons unless a different arrangement has been agreed.
7. Refunds and Advance Payments
7.1 General arrangements
Where a refund is due, we will arrange payment using an appropriate method.
Lessons already delivered remain payable, subject to the student’s statutory rights.
7.2 Student cancellations
Where a student cancels an appointment, any applicable cancellation charge will be determined under Section 5.
Payments made in advance will be handled fairly in accordance with the booking arrangements and applicable consumer law.
7.3 Prepaid lessons
Where a prepaid lesson is cancelled with sufficient notice, we will offer a suitable replacement appointment or apply the payment towards another lesson.
If neither arrangement is suitable, the unused payment will be refunded where appropriate.
7.4 Make-up credits
Make-up credits provide an opportunity to attend an alternative appointment.
They are not ordinarily redeemable for cash and cannot be transferred to another person.
Any expiry period or usage restriction will not override statutory rights.
7.5 Refund requests
Students or parents who believe they are entitled to a refund should contact us with the relevant booking details.
We will review the circumstances and respond within a reasonable period.
Nothing in this section restricts any refund or other remedy required by law.
8. Holidays and Extended Absences
8.1 Planned closures
We will provide reasonable advance notice of planned holidays or periods when lessons will be unavailable.
Students will not be charged for lessons we are unable to provide.
Where appropriate, alternative appointments may be offered before or after a planned closure.
8.2 Student holidays
Students should notify us as early as possible if they expect to be unavailable for an extended period.
Our usual cancellation arrangements will apply to individual appointments unless an alternative arrangement has been agreed.
8.3 Holding regular appointments
We will try to accommodate students who wish to retain their regular appointment during a temporary absence.
However, we cannot guarantee that a particular weekly appointment can be reserved indefinitely.
Where an extended absence affects a regular booking, we will discuss the available options.
9. Ending Regular Tuition
9.1 Ending lessons
Students may discontinue regular tuition by notifying us.
We ask that reasonable notice is provided wherever possible so that the appointment can be offered to another student.
Any lessons already delivered remain payable.
Where lessons have been purchased in advance but will no longer take place, any refund or other payment due will be determined fairly in accordance with the circumstances and applicable consumer law.
9.2 Ending tuition by us
We may end ongoing tuition where there is a reasonable basis for doing so.
Examples include persistent non-payment, repeated non-attendance, inappropriate behaviour or circumstances that make continuing tuition impractical.
Except where immediate action is reasonably necessary, we will provide reasonable notice.
Where we end tuition, unused advance payments for lessons we will not provide will be refunded as appropriate.
10. Children and Young People
10.1 Parent and guardian responsibilities
For students under 18, bookings, payments and important administrative arrangements should be managed by a parent or legal guardian.
Parents and guardians are responsible for ensuring that children arrive safely and are collected appropriately following their lessons.
Any alternative collection arrangements should be agreed with us in advance.
10.2 Safeguarding
We are committed to providing a safe and supportive learning environment.
Teachers working with children are expected to follow our safeguarding procedures and applicable legal requirements.
Appropriate safeguarding checks and training will be maintained according to each Teacher’s role and responsibilities.
Any safeguarding concerns will be addressed in accordance with our safeguarding procedures.
11. Hearing Protection
Playing drums and cymbals can expose students to high sound levels.
Appropriate hearing protection is strongly encouraged during lessons, particularly when using acoustic drum kits.
Suitable hearing protection is available at our studio, although students are welcome to bring their own.
Students and parents should discuss any concerns about sound levels or hearing protection with us before their lesson.
Where appropriate, we will consider reasonable adjustments to the teaching environment.
12. Instruments and Studio Equipment
Students are expected to treat our studio, instruments and equipment with reasonable care.
Normal wear and tear is expected.
Where equipment is deliberately damaged or seriously misused, we may seek reimbursement for reasonable repair or replacement costs where legally appropriate.
Students may bring their own drumsticks, hearing protection and other suitable equipment.
Personal belongings remain the responsibility of their owners, except where loss or damage results from circumstances for which we are legally responsible.
13. Health and Safety
We aim to maintain a safe teaching environment.
Students should follow reasonable safety instructions provided by their Teacher.
Students and parents should inform us of any relevant circumstances that may affect safe participation in lessons.
Where appropriate, we will discuss reasonable adjustments.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded.
14. Teaching Materials
Teaching resources created by us and supplied to students are intended for their personal educational use unless otherwise agreed.
Students may use these materials for their own learning and practice.
Books, sheet music, recordings, examination resources and other third-party content remain subject to the rights of their respective owners.
Students should not reproduce or distribute our original teaching materials commercially without permission.
15. Student Portal
15.1 Access
We provide access to an online Student Portal to help manage lessons and administrative information.
Depending on the student’s account, the portal may provide access to:
- Lesson schedules and bookings.
- Cancellation requests.
- Make-up credits.
- Lesson notes and teaching materials.
- Invoices and payment information.
- Other relevant communications.
15.2 Account information
Students and parents are responsible for keeping their contact information accurate and reasonably up to date.
Login details should be kept secure.
15.3 Booking availability
Appointments displayed in the Student Portal are subject to availability.
An appointment is not guaranteed until the booking has been confirmed.
15.4 Technical problems
If the Student Portal is unavailable or a technical problem prevents a cancellation or booking, please contact us directly as soon as possible.
We will take reasonable account of genuine technical problems when considering cancellation requests.
16. Communication
We normally use email for invoices and important administrative information.
Lesson reminders, scheduling information and teaching resources may also be provided through the Student Portal or another agreed communication method.
Students and parents should notify us if their contact information changes.
We ask that important cancellation or scheduling requests are communicated promptly.
17. Our Teaching Team
17.1 Teacher allocation
Students may receive lessons from Andrew Gallop or another suitable member of our teaching team.
Where a regular Teacher has been arranged, we will aim to maintain continuity.
17.2 Temporary replacements
If a Teacher becomes unavailable, we may offer another suitable Teacher to provide the scheduled lesson.
We will give reasonable notice wherever possible.
Where a replacement cannot be agreed, we will discuss an alternative appointment or an appropriate refund.
17.3 Permanent changes
Where a permanent change of Teacher becomes necessary, we will discuss the available arrangements with the student or their parent or guardian.
If an appropriate alternative cannot be agreed, any unused advance payments will be handled in accordance with applicable consumer law.
17.4 Responsibility for tuition
West Hampstead Drum Lessons is responsible for arranging the teaching services purchased through our business.
Customer bookings, invoicing and payments are administered by West Hampstead Drum Lessons.
The working arrangements between West Hampstead Drum Lessons and individual Teachers are governed separately and do not change the customer’s contractual rights.
18. Personal Information and Privacy
We collect and process personal information where necessary to administer tuition, communicate with students and parents, manage payments and operate our business.
Personal information will be handled in accordance with applicable UK data-protection legislation.
Further information about how personal data is collected, used, stored and protected is available in our Privacy Policy.
Individuals may have legal rights concerning their personal information, including rights of access, correction, erasure and objection, depending on the circumstances.
Requests concerning personal information can be made by contacting us.
19. Online Bookings and Statutory Cancellation Rights
19.1 Distance bookings
Where a booking is made online, by telephone or through another distance communication method, customers may have a statutory right to cancel their contract within 14 days.
Where this right applies, the cancellation period generally begins on the day after the contract is made.
Applicable statutory exceptions will be respected.
19.2 Lessons beginning during the cancellation period
A customer may request that tuition begins before the statutory cancellation period has ended.
Where lessons begin at the customer’s express request, a proportionate charge may be payable for services already provided if the customer subsequently exercises a valid statutory cancellation right, provided the applicable legal requirements have been met.
Where the contracted service has been fully performed during the cancellation period, the statutory right to cancel may be lost where all relevant legal requirements have been satisfied, including any necessary express request and acknowledgement.
19.3 Relationship with our 48-hour policy
Our ordinary 48-hour lesson cancellation arrangements operate separately from any statutory cancellation rights.
Nothing in these terms removes or restricts rights available under applicable consumer legislation.
19.4 Statutory refunds
Where a refund is required under consumer law, it will be processed within the legally required timeframe.
20. Changes to These Terms
We may occasionally update these Terms & Conditions to reflect changes to our services, teaching arrangements, business operations or legal obligations.
Where a significant change affects existing students, we will provide reasonable advance notice.
Changes will not retrospectively alter lessons or payments already agreed unless required by law or agreed between us.
Where a proposed change materially affects ongoing tuition, students may contact us to discuss their options.
21. Consumer Rights and Governing Law
We aim to provide all teaching services with reasonable care and skill.
Nothing in these Terms & Conditions removes or restricts any statutory rights available to consumers.
These terms are governed by the laws of England and Wales.
Nothing in these terms prevents a student or parent from exercising any rights or remedies available under applicable law.
West Hampstead Drum Lessons
Operated by Andrew Gallop
London NW6, United Kingdom